Press Release

In the ever-changing business environment, there are two constant things: business wants to provide better customer service by using cost-effective methods and customers want to be self-sufficient. Sandeshlive IVR system satisfies our customers with all their needs.
The main benefits are the following
· Saves time and money: One of the biggest advantages of using an IVR system is it can help the companies to save money as well as time. Not all phone calls made by users needs the attention of trained executives. By using an IVR system, most frequently asked questions that the company gets can be answered thereby allowing the specialists time to concentrate on the more important tasks. A large company can save a lot of money even if a few seconds of the phone call with a live executive is shaved.
· Customers can access anytime: The IVR systems are available 24/7 and that means customers can use it at their convenience. Since these are available all the time even on holidays, out of office hours, etc the customers can call at any time as it is at their disposal. The customers get unlimited access to the information making it more appealing.
· Offers more personalization: IVR systems offer great personalization and that helps in creating a better relationship with the users. It can be programmed to provide personalized greetings as they are intelligent to gather information from the caller ID or from the previous calls made. These systems also come with many language options and that ensures the customers get the information needed in the language they are comfortable with.
· Improves lead conversion: The IVR system for long has been used for customer service. But the IVR of modern times is used for more than that. It is used for sales, telemarketing, support, etc. Since the IVR is an automated process it is a simple and effective way to convert the interest into leads. Interested prospects can then be pursued by the sales agents to convert into sales.
· Increase brand image: IVR system for small businesses creates an illusion to the world that the company is big, hence they have a voice system. It creates an image of an established brand and hence can lead to better business for the company. For the bigger companies, it not only helps in handling the call volumes it also creates an image of a professional company that has a good customer service center.
· Better customer relationship: The IVR is the first contact with your business for a client. When you have an automated system in place with various menus and prompts it adds to the engagement strategy. Also when the business logic is embedded in these systems in such a way it improves the customer experience and leads to better interaction.
· Makes the business scalable: The IVR solution that you choose should be such that it is robust and scalable. There are many cloud-based IVR solutions that offer intelligent routing, multichannel support and are multilingual. Also, these solutions are highly scalable and can peak when their demand is high and when the call volume is low. It offers the business great flexibility in terms of consumption.
· They are error-free: Compared to a manual process that involves human interaction the IVR system is error-free. Especially when the call volume is high, the receptionist can make mistakes and route to the wrong destination. Moreover, when the process is all automated the waiting time is less adding to the list of advantages.
SandeshLive offers you with quality services that help you to expand your business far and wide and thus giving you a successful and a well-established company which will result in an increase of your customer base.

Organisation Profile:
SandeshLive being one of the top service providers in terms of unified communication services all over India. We provide the fast and secure SMS, IVR and call centre services across India through its smart & robust API interface, intelligent architecture and advanced delivery mechanisms. For more info: https://sandeshlive.com/