Housing and Support Assistant

• Location: Uxbridge, London (YMCA locations)
• Job Type: Part-time (30 hours on a shift rota including weekends)

Our client a leading provider of supported housing is seeking a Housing and Support Assistant to provide essential support to our housing management team and serve as the first point of contact for our residents and visitors.

• Serve as the first point of contact for residents and visitors, providing information, holistic advice, and high-quality customer service.
• Manage reception duties including operating the telephone switchboard, sorting post, logging repairs, and processing payments.
• Perform safety roles such as designated first aider and fire marshal, responsible for building evacuations during emergencies.
• Conduct regular patrols and Wellbeing and Facilities checks throughout the shift.
• Assist with the intake of residents, ensuring all paperwork is completed and policies are clearly explained.
• Manage building access, ensuring only authorized entry, and handle key distribution and collection.
• Monitor and report on maintenance issues and ensure Health and Safety standards are maintained.

• Experience in a customer-facing environment that requires problem-solving and a positive approach.
• Good working knowledge of equality and diversity; a Housing Diploma or related qualification is desirable.
• Excellent communication and interpersonal skills with the ability to advocate, negotiate, and mediate.
• Good organisational skills combined with proficiency in IT systems.
• Ability to work flexible hours, including evenings and weekends.

• 25 days annual leave plus public holidays (pro-rata for part-time).
• Free use of health and fitness facilities and staff discounts in restaurants.
• Auto-enrolled into the workplace pension scheme with options for Salary Exchange contributions.
• Opportunities for professional development and training.