Retail Area Manager

Covering 25 stores across SE London/Surrey

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Retail Area Manager

As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm.

You’ll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey – after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged.

Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace.

Your Mission

Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences.

• Communicate with your store teams and spend time with them in store to keep engagement high.
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s including, sales, profitability, safety, store standards, pricing, and cost control.
• Drive operational excellence and achieve outstanding results across your designated retail area.
• Create store experiences that are fun, friendly, accessible, and inclusive for colleagues and customers. 
• Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area. 
• Implement effective visual merchandising strategies to enhance the customer journey.
• Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
• Ensure the delivery of commercial targets, including sales, profitability, and cost control.

Skills / Behaviours That Will Set You Apart

• A positive ambassador for our brand and our values
• Inspirational leadership style with a positive outlook
• Passion for delivering exceptional customer service.
• People skills with a track record of developing high-performing teams.
• Commercial acumen with the ability to drive sales and profitability.
• Excellent communication and interpersonal skills.
• Collaborative mindset and a team player. Working with departments and colleagues as 'one team'.
• Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy.
• Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support. It's all about the shadow you cast!
• Resilience in a dynamic retail environment.
• Innovative thinking and a proactive approach to problem-solving.

Being a Great Leader

As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers — it's a team.

• Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission.
• Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins.
• Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador.
• Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner.
• Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth.
• Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably.
• Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships

And let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Holiday – 33 days, including bank holidays
• Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – To support your everyday healthcare costs.
  
• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
  

Our Purpose

To inspire reading, learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do

We Listen. We Care