Job Title: Gaming Supervisor

Location: Leeds City Centre

Salary: £13.50 p/h + on average £250 p/m tips

Full-time or part-time

Overview:

The Gaming Supervisor at our client's casino is responsible for overseeing multiple gaming tables, ensuring compliance, coaching dealers, and proactively resolving customer disputes. This role requires a minimum of four years' experience in table supervision and a Personal Functional Licence (PFL).

Key Responsibilities:

• Supervise and manage multiple tables and game types, ensuring compliance with business expectations
• Deliver exceptional customer service and maintain a positive service culture
• Coach and develop dealers to enhance gaming efficiency and professionalism
• Ensure game protection by identifying and reporting suspicious activity and major play actions
• Handle first-level dispute resolution and proactively address potential issues
• Monitor customer play levels and identify high-value players
• Oversee and conduct gaming transactions accurately and in line with company procedures
• Maintain compliance with gaming legislation, responsible gaming policies, anti-money laundering, data protection, and health & safety regulations
• Deputise for the Pit Boss as required

Required Qualifications & Experience:

• Be part of a 24/7 operation; flexibility required for shifts, including nights and weekends
• Minimum of 4 years' experience in table gaming supervision
• Personal Functional Licence (PFL) holder
• Advanced proficiency in all available casino games
• Demonstrated ability to coach and develop staff effectively
• Strong understanding of gaming legislation and company policies

THIS ROLE OFFERS GREAT OPPORTUNITIES FOR CAREER PROGRESSION - APPLY NOW TO FIND OUT MORE!

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