Part-time Administrator 

Rushden

Up to £24,300 per annum pro-rata - £16,250 per annum

Hours: 25 hours per week, 9:00AM – 3PM, 1hr lunch

Our client is looking for a candidate who can provide administrative support to Technical Services Department to ensure a consistently high quality and accurate service is provided to our customers & engineers.

Duties include:

• Provides support to Customer Service Co-ordinator with first line response to incoming customer calls / correspondence ensuring issues are processed swiftly as per the Department Procedures whilst meeting the agreed quality standards and the needs of the customer.  
• Supporting Customer Services Co-ordinator with office duties to the agreed standards including: 
  -Processing daily Dispatch Notes 
  -Processing customer Purchase Orders 
  -Preparing emails to customers to book in PPM Engineer visits 
  -Processing of Parts Only Quotes and Customer Orders 
  -General Admin Office Duties as required 
• Support the Service Contract Coordinator to co-ordinate and organise PPM Works Orders and Travel Bookings – Hotels, Flights, Ferries etc. 
• Post site visit – Supporting Customer Service Co-ordinators and Service Contract Coordinator to ensure all Works Orders are processed effectively in conjunction with the Helpdesk Engineers, Customer Services Coordinator, Service Contract Coordinator, Finance Department and Customer in accordance with the agreed standards.  
• Provide holiday and absence cover for Customer Service Coordinator and Service Contract Coordinator to ensure service levels are maintained at all times. 
• Supporting the Technical Service Manager with the organisation of Department Meetings:
  -Procurement of lunches 
  -General organisation of meeting rooms internally/externally 
• Provide administrative support to the Customer Services Team as directed by the Technical Service Manager/Team leader, in a manner which contributes to the attainment of the Department vision. 

• Team player
• Car driver 
• Good Administration skills 
• Proactive 
• Good communication skills verbally and electronically 
• Organised

• Pension Scheme
• Parking onsite
• Social events