Summary

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

The Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 877.5 hours per year and most of your hours will be worked between Easter and November, usually three days a week during this time. The number of hours worked over the winter months will be much lower, around two days per month.

The Salary: £12.25 per hour

Duration: Permanent

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Facilities & Support Services Manager, you'll work closely with the Facilities Coordinator. The Facilities team play a very important part in the smooth operation of this large National Trust portfolio. You'll join a hard working team, who are dedicated and enjoy delivering high quality service to our customers both internal and external. 

In the North and West Lakes Portfolio we get to look after some of the most stunning bits of the Lake District; from our Georgian townhouse in Cockermouth, birthplace of William Wordsworth, and out across our six valleys: Borrowdale, Buttermere, Ennerdale, Wasdale, Eskdale and Duddon. It’s a big patch, but it’s a very special place to work.

As the Facilities Assistant, you'll assist with the day to day cleanliness and presentation the National Trust’s buildings and outdoor spaces. You’ll turn your practical hand to all sorts of cleaning and minor maintenance ensuring all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.

Duties such as cleaning, sweeping and litter picking will form a core part of the role, both inside and outdoors. You’ll ensure the highest standards of customer service across the area by always implementing a ‘customer comes first’ attitude. General maintenance work and helping within other teams will also form part of your role.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

You'll be;

• helpful & friendly
• customer focused with a positive attitude
• enthusiastic with a willingness to learn
• a team player, but also can work on your own initiative

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.