An exciting opportunity has become available for an experienced Administrator to join a well-established organization in Amersham.

Our client is recruiting for an enthusiastic and organized Support & Admin Assistant, with the main purpose of the role being to assist with running the help-desk Support facility (phone calls and emails) for users, charities and partner organisations.

The role is Part Time, to cover 3 days per week (22.5 hours), with one of the days needing to be Monday.

This is a fully office-based role reporting to the Head of Service Delivery and working as part of a small team supporting each other to provide an excellent support service for the users.

ROLE:

• Administrative and operational support where required in the office.
• Frontline help-desk Support.
• Providing responsive, empathetic and efficient User and Partner Support on the company’s platform by both email and telephone.
• Adding new charities/users to the platform, updating partner details and enabling individual access.
• Collecting of bank details to enable donation payments by phone and email.
• Submitting gift aid claims to HMRC.
• Referring partners and users to the training team when required.

EXPERIENCE:

• Good level of Customer Service.
• Excellent attention to detail.
• Able to handle sensitive situations with compassion and professionalism
• Previous customer service and administrative experience.
• Excellent organizational and communication skills.
• Good working knowledge of MS Office.

MORE INFO:

Permanent Part Time

Office based.

9:00am - 5:00pm

3 days per week - 22.50 hours

£28,000 pro rata