Part Time Breakdown Claims

We have a fantastic opportunity for a Part Time Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

Hours of work are:

Week one - 7pm - 11pm Monday to Thursday
Week two - 2pm - 11pm Monday to Friday

Responsibilities: 

• You'll be answering inbound calls from customers wishing to make a claim on their policy 
• You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.
• You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you'll be delivering a market leading standard of customer care
• In addition to speaking to our customers, you'll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.

• The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
• You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
• You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days