Do you have an understanding of, or interest in health-related behaviour change?

Do you have the ability to establish effective and appropriate rapport, internally and externally?

Then consider the role of Outreach Co-ordinator at Reed in Partnership!

What is the role about?

The Outreach Co-ordinator is required to support the growth and development of the Norfolk Stop Smoking Service contract which has been designed to support residents accessing smoking cessation services. They are critical to the successful delivery of Reed Wellbeing’s world class evidence-based health and wellbeing behavioural lifestyle interventions.

To be eligible for this role you must be based in Norfolk as you will be required to travel across the region throughout the week, therefore you must also be able to drive and have access to your own vehicle.

This is a part time role, available for up to 30 hours per week with flexibility of how this can work across the week.

Just some of your day-to-day responsibilities will include:

Business Development

• Identify key contacts in partner organisations (all types) who are in a position to provide either direct referrals or access to individuals who may self-refer.
• Present Reed Wellbeing’s services in the wider community, and partner organisations. Targeting identified at risk groups and areas of high deprivation.
• Presenting at events or remotely to partners and the general public.
• Identify new areas for engagement to ensure the achievement of referral targets and programme participants.

Remote Marketing and Communications

• Support and develop our online presence across social media platforms
• Research and create timely content for social media, working with the marketing and team to execute adverts and promotional material such as blogs, podcasts and videos.

Customer Service and Relationship Management

• Ensures partner and referral organisation requirements and expectations are always met.
• Troubleshooting any issues as and when they arise professionally and at speed.
• Co-ordinates staff or volunteer activities to ensure smooth, professional and compelling engagement.
• Represents Reed Wellbeing at any additional meetings as required

Service Delivery and Recovery

• Offers the operations teams and partners sufficient quality information to inform forecasting of flows.
• Represents engagement function at internal operations meetings as required.
• Works effectively with general public, local authorities, GP surgeries, pharmacies, community groups to ensure engagement is high quantity and high quality.
• Ensure maximum referrals are gained at event.

Administrative Duties

• Entering any necessary or relevant detail into databases.
• Support the collection and write up of Good News Stories.
• Deliver engagement projects, such as contacting participants who have failed to attend to attempt re-engagement or investigating reasons of disengagement.
• Conducting follow up calls to participants capturing experience and feedback from the service, outcomes and impactful case studies for promotion.

Self-development & Continuous Improvement

Attend and participate in both initial training and ongoing continuous professional development interventions to acquire and develop relevant professional competence.

• Maintain up to date and relevant knowledge and skills through proactive continuous professional development activities
• Suggest design improvement, or adaptions, or additions to service delivery, through constructive feedback to the senior management team.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with:

Essential Criteria:

• Dynamic Presentation Skills: Proven ability to compellingly present and sell programme features and benefits to diverse audiences
• Effective Rapport Building: Skilled in establishing meaningful connections with programme participants to support and sustain lifestyle changes.
• Health Behaviour Change Expertise: Demonstrated understanding of, or strong interest in, health-related behaviour change.
• Exceptional Communication and Relationship Building: Outstanding ability to communicate effectively and persuasively with individuals at all levels.
• Innovative Research Skills: Strong research capabilities with a proven track record of innovative thinking, suggesting and implementing improvements to achieve optimal results.
• Team player, willing to work flexibly to achieve the goals of the programme
• Ability to travel across the region as required.

Desirable Criteria:

• Previous experience of working in a highly targeted results driven role.
• NCSCT Certificates in Smoking Cessation or An understanding of current NCSCT guidelines and good practice for smoking cessation interventions.
• Experience in health promotion among disadvantaged groups.
• Experience in using coaching skills to help individuals to improve their health and/or physical fitness.
• Experience of using behavioural techniques to help individuals improve their health and/or physical fitness
• An understanding of the lifestyle and behaviour challenges that can impact on deprived communities