Primary Details

Technical Claims Auditor

Leeds/Chelmsford – Hybrid

The opportunity:

This is a great opportunity to join our dynamic team as a Technical Claims Auditor, where you'll play a crucial role in ensuring the integrity and efficiency of our claims process. In this role, you'll conduct comprehensive audits on a diverse range of claims, including complex cases, across multiple lines of business such as Motor, Property, Marine, Financial Lines, and EL&PL, spanning the UK, Europe, US and Ireland. You'll support the implementation of our claims audit strategy, utilize cutting-edge audit tools, and deliver insightful reports to key stakeholders. Your ability to monitor and respond to feedback, demonstrate exceptional customer service, and make sound recommendations will be key to building confidence in our audit process.

At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow.

Your new role:

• Conduct both internal and external audits on various claims, including claims of a complex nature, across multiple lines of business including Motor, Property, Marine, Financial Lines and EL&PL, across the UK, Europe, US and Ireland.
• Support the implementation of the claims audit strategy and achievement of the audit plan.
• Comply with all relevant policies and procedures.
• Utilise audit tools to create reports and deliver these to key stakeholders.
• Monitor and respond to feedback during audits to ensure confidence in the audit process and provide timely and accurate feedback with audit findings.
• Demonstrate a customer service approach to professionally address issues and make relevant, commercial, and sound recommendations.
• Ensure on-going compliance with audit requirements and preservation of actual and perceived independence.
• Draft, prepare and submit audit findings that can be included in the final audit report.
• Keep up with industry and regulatory developments and apply this knowledge.

About you

• Experience in auditing claims files is preferred but required
• A background in technical claims handling and an understanding of the claims process
• Familiarity with various lines of business within the insurance sector is a plus
• Ability to manage time effectively whilst having strong planning and organisational capabilities
• Keen eye for detail and accuracy
• Good written and verbal communication skills
• Proficient in building and maintaining relationships with strong influencing skills

Why QBE? At My Best?? 

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? 

To find out more about why you should work for QBE, visit our careers website.? 

At My Best - QBE Benefits?? 

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.? FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!?? 

• 30 days holiday a year with the option to buy up to 2 additional days.? 
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.? 
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.? 
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.?? 
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.? 
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.? 
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.? 
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.? 

To find out more visit our? Reward Page? 

QBE Awards?? 

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;?? 

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year? 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer? 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year?