Customer Success Administrator Part time

Customer Success Administrator Part time – 22.5 hours per week
£24,500 - £26,500 per annum (pro rata)
22.5 hours per weekBassingbourn 
Office-based with remote working on Fridays
25 days holiday (pro rata, increasing with service) 
great team environment
 
Are you an organised and detail-oriented administrator looking for a part-time role within a dynamic team? We are recruiting for a Customer Success Administrator to support the Services Team within an established organisation.
This permanent, part-time role (22.5 hours per week) offers the opportunity to play a key role in ensuring smooth project coordination, contract performance monitoring, and engagement with external Associates.
 
Key Responsibilities
Project Coordination & Service Support

• Assist with setting up and managing service delivery projects.
• Monitor service delivery performance, flagging any over/under delivery to the Customer Success Lead.
• Support project close-off, gathering and collating stakeholder feedback.
• Assist the Operations team in producing contract performance data and reports.
• Handle administrative tasks such as document preparation, PDF conversions, and data input.
• Support the smooth onboarding and offboarding of Associates.
• Maintain Associate engagement through newsletters, webinars, and other communications.
• Order consumables as required.

Compliance & Quality Assurance

• Ensure adherence to company policies, including Health & Safety and Equal Opportunities.
• Maintain compliance with information security policies, supporting stakeholders where needed.
• Follow document management and version control processes.
• Ensure all correspondence and materials align with company branding.
• Build and maintain positive relationships with clients, staff, and Associates.

What We're Looking For

• Previous experience in business support administration.
• CRM experience (such as Salesforce) preferred but not essential.
• Strong written and verbal communication skills, with excellent attention to detail.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Self-motivated, able to thrive in a fast-paced, team-oriented environment.
• Confident and professional when engaging with stakeholders at all levels.

What’s in It for You?
Salary: £24,500 - £26,500 per annum (pro rata)
Hours: 22.5 hours per week
Holidays: 25 days annual leave (pro rata, increasing with service)
Flexibility: Remote working on Fridays
Supportive Team Environment
 
If you're looking for a varied and rewarding part-time role within a collaborative team, apply today!

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