Reference number: JR245755

Location: Cambridge

Working pattern: Part Time - 18.75 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £12,000 per annum pro rata

We are looking for a Student Services Assistant to join our team.

The Student Services Assistant works alongside the Student Services Manager on general customer services, student finance and day-to-day student administration. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

What you’ll bring to the role

Experience

• Experience in administration work (preferably in an ELT environment) - Essential

• Experience in working in a customer-facing environment - Essential

• Experience in dealing with and solving complaints - Desirable

• Experience in processing payments - Desirable

• Experience in selling products and services - Desirable

• Experience in visas and compliance - Desirable

Qualifications

• Bachelor’s degree - Desirable

Competencies

• Ability to deal with and resolve a high volume of queries efficiently

• Ability to find and present solutions to problems

• Ability to relate to and build rapport with international students

• Ability to use initiative and make decisions when required

• Ability to work effectively on an individual basis and as a member of a team

• Excellent communication skills

• Excellent IT skills including MS Office

• Excellent organisation skills and ability to multitask, manage conflicting priorities and meet deadlines

• Exceptional customer service ethos

• High level of patience and approachability

• Strong attention to detail and high level of data accuracy

What we do

Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 4 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.