Customer Service Consultant

Customer Consultant

  • Annual Salary: £23,600 + £5,200 Area Allowance FTE
  • Location: Dorking
  • Job Type: Permanent, Full-time (Part-time options available)

Join the team as a Customer Consultant in the Dorking branch and be part of a rewarding environment that values exceptional customer service and community support. This role is perfect for someone passionate about helping others and providing tailored solutions to customer needs.

Day-to-day of the role:
  • Engage directly with customers to understand their needs and provide tailored solutions, enhancing their overall experience.
  • Support customers across various channels including in-branch, online, and via phone, ensuring a seamless service experience.
  • Proactively reach out to customers to offer support and solutions, anticipating their needs and exceeding their expectations.
  • Maintain accurate and up-to-date records of customer interactions and transactions, ensuring all customer information is current and well-organised.
  • Adhere to all company policies and standards, while receiving comprehensive training to stay updated on all new procedures and services.
Required Skills & Qualifications:
  • Proven face to face customer service experience, ideally in customer care, retail, hospitality, or related fields.
  • Strong team player with excellent time management skills.
  • Highly adaptable and eager to take on new challenges and grow within the company.
  • Excellent communication skills, capable of handling various customer interactions confidently and effectively.
Benefits:
  • Competitive salary package including a £5,200 area allowance.
  • Attractive bonus scheme.
  • Generous annual leave starting at 25 days plus bank holidays.
  • Pension contributions to secure your future.
  • Opportunities for professional development and career advancement.

To apply for this Customer Consultant position, please submit your CV and a cover letter detailing your customer service experience and why you are passionate about this role.

Reed £26,000 - £28,000 per annum, inc benefits Dorking