Customer Consultant

• Annual Salary: £23,600 + £5,200 Area Allowance FTE
• Location: Dorking
• Job Type: Permanent, Full-time (Part-time options available)

Join the team as a Customer Consultant in the Dorking branch and be part of a rewarding environment that values exceptional customer service and community support. This role is perfect for someone passionate about helping others and providing tailored solutions to customer needs.

• Engage directly with customers to understand their needs and provide tailored solutions, enhancing their overall experience.
• Support customers across various channels including in-branch, online, and via phone, ensuring a seamless service experience.
• Proactively reach out to customers to offer support and solutions, anticipating their needs and exceeding their expectations.
• Maintain accurate and up-to-date records of customer interactions and transactions, ensuring all customer information is current and well-organised.
• Adhere to all company policies and standards, while receiving comprehensive training to stay updated on all new procedures and services.

• Proven face to face customer service experience, ideally in customer care, retail, hospitality, or related fields.
• Strong team player with excellent time management skills.
• Highly adaptable and eager to take on new challenges and grow within the company.
• Excellent communication skills, capable of handling various customer interactions confidently and effectively.

• Competitive salary package including a £5,200 area allowance.
• Attractive bonus scheme.
• Generous annual leave starting at 25 days plus bank holidays.
• Pension contributions to secure your future.
• Opportunities for professional development and career advancement.

To apply for this Customer Consultant position, please submit your CV and a cover letter detailing your customer service experience and why you are passionate about this role.