Do you possess great leadership skills and a passion for providing excellent customer service?

Would you like a role where you can meet and help new people everyday?

Then consider the position of Regional Delivery Associate Support - Norwich at Reed in Partnership!

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.

Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Regional Delivery Associate Support will strictly adhere to the guidelines in accordance with the programme's requirements and Reed in Partnership's policies and procedures.

Your day-to-day responsibilities will include:

• Collecting equipment needed for that day or programme of testing, transporting to the correct delivery locations, setting the site up and ensuring compliance with all the stipulated requirements

• Ensuring the site is operationally ready and that staff on shift deliver a high quality, compliant service.

• Carrying out the technical set up and set down of IT equipment for test delivery

• Providing a high level of customer service

• Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.

• Checking candidates ID documents and booking them in on the system

• Supervision and invigilation of tests

• Ensuring the integrity and security of tests are maintained

• Explaining the test process to candidates and supporting with other queries

• Handling and reporting incidents that could impact candidate testing

• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion

• Coaching and supporting colleagues

• Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged

• Providing management support to the Regional Test Centre Manager as required

Your Work Schedule

This position involves supporting our occasional test deliveries from the Norwich hub to Cromer, Diss, Fakenham, and Saxmundham. Additionally, there may be opportunities to assist with deliveries from the Peterborough hub to Rushden and Huntingdon, depending on your location.

These are infrequent delivery sites, requiring you to work only two or three days per month, with the possibility of additional shifts.

The role includes travelling and transporting equipment at the beginning and end of the testing day, which may result in a 8 to 12 hour work shift.

What's in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

• Experience of leading or supervising a team

• Applicants must hold a full UK driving licence due to the nature of the role as you may be required to drive a small van on occasion

• Good eyesight and enough physical stamina and dexterity to be able to pick up / move heavy equipment while connecting IT cabling in line with Manual Handling Training

• Must have the ability to follow plans for laying out and connecting equipment.

• Significant demonstrable experience in providing high-quality customer service.

• Excellent attention to detail and accuracy.

• Flexible in working hours and days, including evenings and Saturday.

Desirable Skills:

• Able to remain calm and deal with confrontational candidates in a professional manner.

• Excellent judgement and decision-making skills.

• Experience in working with diverse customer groups.

• Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.

Diversity and Inclusion