Join the team as a Customer Consultant in the Dorking branch and be part of a rewarding environment that values exceptional customer service and community support. This role is perfect for someone passionate about helping others and providing tailored solutions to customer needs.
Day-to-day of the role:
Engage directly with customers to understand their needs and provide tailored solutions, enhancing their overall experience.
Support customers across various channels including in-branch, online, and via phone, ensuring a seamless service experience.
Proactively reach out to customers to offer support and solutions, anticipating their needs and exceeding their expectations.
Maintain accurate and up-to-date records of customer interactions and transactions, ensuring all customer information is current and well-organised.
Adhere to all company policies and standards, while receiving comprehensive training to stay updated on all new procedures and services.
Required Skills & Qualifications:
Proven face to face customer service experience, ideally in customer care, retail, hospitality, or related fields.
Strong team player with excellent time management skills.
Highly adaptable and eager to take on new challenges and grow within the company.
Excellent communication skills, capable of handling various customer interactions confidently and effectively.
Benefits:
Competitive salary package including a £5,200 area allowance.
Attractive bonus scheme.
Generous annual leave starting at 25 days plus bank holidays.
Pension contributions to secure your future.
Opportunities for professional development and career advancement.
To apply for this Customer Consultant position, please submit your CV and a cover letter detailing your customer service experience and why you are passionate about this role.
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