Providing Quality Care
Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?
We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different.
Purpose of role
To conduct effective coordination of Care Assistants to ensure that customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital to excel in this role.
Key responsibility
Ensure that Care Assistants are appropriately rostered and allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan) and aligns with the agreed availability of Care Assistants. To strive to achieve optimised scheduling that meets the needs of both customers and carers. Provide the customer and, where appropriate their representatives, with information about the service so they are clear about what to expect and how they can raise any concerns.
Duties
This list is not exhaustive and additional duties may be required.
Essential criteria
Personal Values and Attributes
Kind and Caring – compassionate towards others who need support.
Professional and Respected - excellent time keeper, reliable and understanding of professional boundaries. Dedicated to non-discriminatory care practice. This means respecting people suffering from a range of medical conditions with different backgrounds and beliefs to your own.
Innovative – strong problem-solver, who thinks outside of the box to identify solutions and opportunities.
Supportive – a team player and fantastic communicator, with good emotional intelligence.
Fun and Passionate – understand that homecare can bring joy and happiness to a customers’ day, and strive to achieve this.
Knowledge and skills
Good understanding of the needs of people who need care and support.
Experience of communicating clearly and building positive working relationships with people who use social care services and social and health care professionals.
Excellent organisational skills- proven ability to plan and organise workloads effectively so that customers receive the services they expect and are safe.
Ability to maintain clear and accurate written records and follow statutory reporting procedures.
Understanding of what confidentiality means in relation to home care services and why this is important.
Good administrative and IT skills. High level of accuracy and attention to detail.
Ability to communicate clearly and build positive working relationships withBluebird Care | Hull Bridge |