Our client is seeking to recruit a native speaking German Customer Service Advisor to join their small team based in Central Cambridge. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer-focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

This is a part-time role, working 20 hours a week. Your working pattern will be 4 hours per 4 days (2 days from home, 2 from the office) plus 4 hours during the weekend anytime from home (preferably 2 hours on Saturday and 2 hours on Sunday).

Key Duties

• Reply to customer enquiries, mainly via email, but also taking some calls (when office based)
• Amend bookings and arrange/address special requests
• Pro-actively deal with any customer issues arising
• Addressing customer complaints, escalating where necessary
• Providing additional support to the team during quieter periods. This can include assisting with translation work

Key Skills and Experience

• Native German speaker (fluency in both written and spoken English and Native Language)
• Good problem-solving skills
• Committed and hard-working with a flexible approach
• Demonstrable experience with Customer Service/Administrative based roles
• Previous experience within the Travel industry would be advantageous
• Self-starter, motivated with a positive 'can-do’ attitude
• Well-organised with the ability to prioritise workload
• Great customer-focused manner, effective communicator
• Strong attention to detail
• Good IT skills with competency in MS Office