Part-Time Customer Retention Manager. Leading provider of group travel across Europe and Worldwide are seeking a Customer Retention Manager, to pro-actively monitor service and strive for high-level of retention and repeat business. This is part-time role, approx. 20 hours per week, so is a are opportunity to work reduced hours. Based on the outskirts of Nottingham this established Tour Operator offer a starting salary of circa £27k pa pro rata, onsite parking, private healthcare, opportunities to travel and more! This role has been created due to recent investment and rapid expansion plans, so this is an exciting time to join!
JOB DESCRIPTION:
The objective to this role is to continue and extend the success in this market leader in group travel. They aim to make educational travel easier to enhance learning experiences
EXPERIENCE REQUIRED:
We are seeking an experienced Customer Service Manager / Customer Retention Manager who has a proven background in handling complaint investigation and resolution, as well as being proactive in looking at how customer service and feedback is monitored, in analysis, suggesting and making changes to improve customer service levels and retention. Ideally you will have done this within a Travel Company or Tour Operator, however if you have worked within a similar environment in this role, such as hospitality, events, call-centre, banking or estate agency etc, we would be keen to consider your application!
SALARY & BENEFITS
INTERESTED?
Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us!
Travel Trade Recruitment | £27,000 per annum, negotiable, pro-rata | Nottingham |