About Us

Kidswell Health is a private paediatric healthcare service providing parents with fast, convenient access to high-quality child health expertise, both in-person and online. We deliver compassionate, evidence-based care across general health, neurodiversity, and mental health, tailored to each child’s unique needs.

Our vision is to become the UK’s leading independent paediatric health and wellbeing provider, with a nationwide network of clinics, online resources, and family support. We are opening our first clinic in North West London (Golders Green, NW11) in March 2025 and are seeking a highly motivated Medical Receptionist to join our team.

As the first point of contact for families, you will play a vital role in ensuring our clinic operates smoothly and that every family receives exceptional service. You will be the friendly and empathetic face of our clinic, managing a wide range of administrative and practice management responsibilities.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• Serve as the first point of contact for families, both in-person and over the phone/email/messaging.

• Provide a warm, empathetic, and professional welcome to children and their families.

• Handle enquiries, concerns, and feedback with sensitivity and reassurance.

• Assist families with the triage process and respond appropriately to their needs.

• Schedule, confirm, and manage appointments for patients and clinicians.

• Take payments, issue receipts, and liaise with insurers for authorisation and billing.

• Conduct personal follow-ups with families post-appointment to ensure satisfaction and collect feedback.

• Maintain and update the clinic’s practice management system, Semble, ensuring all patient records are accurate and up-to-date.

• Manage the clinician calendar, ensuring efficient scheduling and minimal conflicts.

• Send follow-up notes, letters, and test results as directed by clinicians.

• Coordinate with external parties such as labs, suppliers, and insurers.

• Assist with stock management, procurement, and office supplies.

• Liaise with clinicians to book sessions and secure locum/agency support where needed to cover last minute appointments and sickness/holiday cover.

• Help maintain compliance with health and safety standards, CQC regulatory requirements, and data protection policies.

• Support the smooth running of clinic operations by proactively identifying and addressing potential issues.

• Work closely with clinicians and other administrative staff members to provide seamless patient care.

• Undertake other responsibilities as requested, commensurate with the level and nature of the role.

• Previous experience in a similar role within a medical setting (Receptionist or customer facing Administrator)

• IT skills, including familiarity with practice management systems, such as Semble (or comparable software).

• Flexible approach to work, with pro-active problem-solving skills in order to be able to adapt to the evolving needs of a new clinic.

• Strong organisational skills and the ability to multitask in a fast-paced environment.

• Exceptional interpersonal skills, with ability to build rapport with families and children.

• High level of empathy, professionalism, and customer service.

• Experience of handling payments, managing calendars, and coordinating administrative processes.

• Understanding of paediatric healthcare and experience working with children and families.

• Experience of working directly with clinicians within the private healthcare sector (this could be a non-clinical role or previous experience as an HCA or similar).

• Basic knowledge of CQC compliance, health and safety, and medical regulations.

• Competitive Salary: Reflective of experience and skills.

• Exceptional Work Environment: A beautifully appointed clinic in NW11 with excellent transport links and parking.

• Professional Development: Opportunities for training and growth within a supportive, family-focused organisation with ambitions to scale.

• Employee Benefits: Including discounted healthcare for family members.

• Commitment to upholding the values of Kidswell Health, including delivering safe, compassionate, patient-centred care.

• Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.