Plant Hire Desk Controller
Salary: £25,000 - £30,000 DOE
Location: Wollaston
Hours: Part-time or Full-time

We are currently recruiting for an experienced administrator to join a growing organisation within their Plant Hire team. This is an exciting opportunity for an individual with strong administrative skills to take on a pivotal role within a growing business.

Duties

• Handle all hire requests from initial inquiry to equipment return.
• Coordinate deliveries and collections with the transport team.
• Monitor fleet movements via tracking systems to maximise efficiency.
• Maintain accurate hire documentation and records.
• Manage breakdown reports and arrange emergency replacements promptly.
• Advise customers on equipment selection to meet their needs.
• Prepare competitive hire quotes and negotiate rates.
• Address and resolve customer queries and complaints in a professional manner.
• Build and maintain strong relationships with key clients.
• Ensure service level agreements (SLAs) are consistently met.
• Work closely with maintenance teams to ensure all equipment is inspected and compliant.
• Ensure all hired equipment meets required safety standards and regulations.
• Chase overdue accounts and ensure timely payments.
• Process hire extensions and off-hires accurately.
• Generate and analyse performance reports to support business operations.

• Strong problem-solving abilities and the capability to work under pressure.
• Proficiency in MS Office skills.
• High attention to detail with a proactive and organised approach.
• Ability to prioritise tasks effectively in a busy environment.