Job Role: Housing Officer
Company: A Property Management Company
Location: Forest Gate, East London
Contract: Part-time, 3 days a week (10 AM - 4 PM)
Salary: Around £20 an hour

• Answer incoming phone calls and emails, responding in a timely manner.
• Handle tenant and contractor queries, directing requests to the right team members or arranging repairs.
• Answer customer questions and refer them to the appropriate person when needed.
• Prepare letters, reports, and other documents as required.
• Oversee filing and record-keeping systems.
• Update internal databases.
• Support the team and directors with administrative tasks.
• Stay informed about housing legislation, policies, and procedures.
• Ensure tenancy agreements are up to date and tenants receive the correct paperwork.

• Experience in the housing sector.
• Previous administrative experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Well-organized, able to meet deadlines, and manage a busy workload.
• Strong IT skills, including Microsoft Office.
• Good communication and interpersonal skills.
• Knowledge of Universal Credit and Housing Benefit.
• Ability to work independently and take initiative.

TwentyFour Recruitment is an equal-opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.