Primary Details

Multinational Network Specialist

London (Hybrid)

Permanent (Full Time)

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

We’re hiring a Multinational Network Specialist to join our Global Network team on a full-time, permanent basis. The team is very well established and high performing ensuring the multinational growth and ambition of QBE can be served well by our Global Network of servicing offices.

Your new role

Reporting to the Head of Global Network, you’ll support them and the Network Managers in managing the Global Network of servicing offices and managing your own allocated countries as agreed.

As a key objective of this role, you’ll also ensure high-quality, up-to-date reference data in systems like AXCO and QGlobal+ for all servicing offices working closely with the Multinational Technical Operations team.

You may oversee operational tasks and maintain strong relationships with network partners whilst ensuring service delivery meets SLAs. You will support team initiatives and other strategic operational tasks.

Main responsibilities:

• Support the development and execution of the Global Network strategy, ensuring alignment with business objectives.
• Help identify and onboard new network partners to meet specific business needs, ensuring compatibility with QBE standards.
• Assist with due diligence, including financial checks and service capability, during partner onboarding.
• Collaborate with Network Managers to ensure performance standards are met across the global network, especially in policy issuance and claims servicing.
• Support the use of relevant data and reports to monitor and improve global network performance.
• Help implement remediation plans to address underperforming servicing offices and assist with terminating underperforming partner relationships
• Support market engagement efforts, including sales initiatives, cross-selling, and promoting QBE’s Multinational proposition.
• Develop strong relationships with key stakeholders, including Multinational Client Centres, Claims, and Network Partners, to foster collaboration.
• Contribute to continuous improvement of the Multinational proposition, supporting system enhancements and process efficiency initiatives.
• Actively engage in risk management and compliance activities, ensuring adherence to procedures and timely completion of audit actions

About you

You’ll have ability to meet goals and deliver exceptional service, with a background in building and maintaining relationships. You’ll have experience working across global teams to ensure Multinational programs run smoothly, with a passion for finding and implementing improvements to enhance service delivery.

Skills you'll need:

• Ability to influence and negotiate effectively with others.
• Skilled in building and maintaining productive relationships with both internal and external stakeholders.
• Great communication and interpersonal skills, able to engage with diverse audiences.
• Capable of proposing and critically evaluating changes to improve processes or services.
• Skilled at prioritizing tasks to ensure timely and efficient delivery, both individually and within the team.
• Comfortable using data to make informed decisions and guide actions.
• Able to identify the root cause of problems and take targeted actions to resolve them.
• Skilled in problem-solving and clearly presenting solutions to challenges.
• Previous Insurance experience and understanding of multinational programme solutions an advantage 

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Why QBE? At My Best?? 

?At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 

#LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? 

To find out more about why you should work for QBE, visit our careers website.? 

At My Best - QBE Benefits?? 

?You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.? As well as the benefits below we also offer an extensive choice of other options to suit you!?? 

30 days holiday a year with the option to buy up to 2 additional days.? 

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.?