Location: FE College in Kingston

Pay Rate: £18-20 p/h

Are you passionate about technology and eager to make a difference in an educational environment? We're looking for a dedicated IT Support Technician to join our dynamic team!

• Provide 1st/2nd line ICT support to employees and clients.
• Efficiently log and resolve calls using our Helpdesk Management system.
• Support hosted telephony solutions and configure handsets.
• Maintain and update end-user computer equipment and peripherals.
• Install and configure client-based hardware and software.
• Implement server-based imaging for both MAC and Windows systems.
• Perform preventative maintenance and authorized changes.
• Set up user accounts and mailboxes.
• Install software and apply updates/patches.
• Monitor computer equipment performance and apply solutions.
• Update, replace, and renew IT equipment.
• Liaise with Senior Support Technician on software and network issues.
• Attend team and project meetings.
• Travel to other campuses as needed.
• Undertake tasks as directed by the Deputy Director IT Services.

• L3 qualification or equivalent.
• Proficiency in Microsoft Office.
• Knowledge of network technology (routers, switches, firewalls, VPNs, etc.).
• Understanding of network topologies and services (VOIP, TCP/IP, DHCP, DNS, etc.).
• Familiarity with Microsoft Active Directory, desktop/server OS, and Apple macOS.
• Experience with system management tools (Microsoft and Apple).
• Skills in hardware/software installation, audio-visual tech, and printer tech.
• Understanding of wireless technologies.
• Experience diagnosing PC/MAC and infrastructure issues.
• Knowledge of LAN/WAN concepts and Unix/Linux.
• Strong communication, negotiation, and prioritization skills.
• Ability to work independently and as part of a team.
• Problem-solving skills under pressure.
• Positive, results-focused attitude.

• Be part of a supportive and collaborative team.
• Contribute to a vibrant educational environment.
• Opportunities for professional growth and development.
• Make a real impact on the technology experience of our staff and students.

Ready to take the next step in your IT career? Apply now and help us create a seamless and efficient IT environment for our college community!