If you have a passion for service and can work with and improve efficient processes this could be the role for you. In addition you will be a problem solver and a natural communicator. Hours between 21 - 26 per week.

Main Duties:

Review, update and continually improve systems and processes to ensure a warm, positive and streamlined client experience.

Oversee client enquiries, bookings, payments, and follow-up communications

Ensure compliance with GDPR and other relevant data protection standards.

Maintain accurate and secure client records, ensuring confidentiality.

Monitor and address client feedback

Manage a team of administrative and reception staff

Recruit, train, and onboard administrative staff to ensure the team’s capacity and skills meet organisational needs.

Monitor and evaluate the effectiveness of client processes

Produce regular reports on client feedback

Work with the leadership team to implement strategic objectives

Stakeholder management

Key Skills:

Proven experience of managing staff

Able to analyse data, clarify complex issues

Project management

An understanding of GDPR

The hourly rate will be between £14 - £17 and hours are to be discussed. This is an office based role. An excellent opportunity that will afford the job holder to make a massive contribution to the success of the business.