Visitor Services Assistant

• Outskirts of Bury St Edmunds 
• Job Type: Part-time
• Hours: Wednesday to Sunday, 10:00am - 5:30pm 

Join a wonderful team as a Part Time Visitor Services Assistant, where you will play a key role in ensuring the smooth operation of our Café/Gift shop and entrance at our show gardens. This customer-facing position involves a variety of tasks including visitor admission, serving refreshments, handling cash, and maintaining high standards of hygiene and customer service.

• Welcome visitors and members efficiently via the admissions system.
• Promote our membership scheme and uphold the values of Perennial.
• Maintain excellent customer service standards at all times.
• Ensure food areas are kept hygienic and up to the required standards.
• Accurately take and serve visitor orders for food and drinks.
• Operate POS tills and handle cash, including cashing up at the end of the day.
• Work flexibly and collaboratively as part of a team, including supervising and working alongside volunteers.
• Ensure all tasks are completed with high accuracy and a focus on getting things right the first time.
• Adhere to all Company policies, including Health and Safety and Equal Opportunities.

• Proven experience in a public-facing role.
• Excellent interpersonal and motivational skills.
• Good organisational skills and ability to work as part of a team.
• Experience in food handling and knowledge of health and safety are desirable.
• Relevant training (e.g., food service, health & safety, food safety, customer service) is advantageous.
• An active interest in gardens or gardening is desirable but not essential.

• Competitive pension scheme in line with the Pensions Act 2008.
• 25 days annual leave plus Bank holidays, pro-rata for part-time.

To apply for the Visitor Services Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role to the provided contact email. Please note that specific enquiries about terms and conditions should be directed to the email provided in the job listing.