Summary

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

Hours: 350 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Typically this will involve working ten hours per week, two hours per day

Duration: Permanent

Salary: £4,025 per year/ £11.50 an hour

Proposed Interview Date: January 31st or February 1st 2025

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Coughton Court is one of England's finest Tudor houses and has been home to the Throckmorton family for 600 years. Coughton has fine collections of furniture, family portraits and Catholic memorabilia which help us share the story of 'One House, One Family, One Faith - a family's struggle to remain true to its faith'. The house is set in award-winning gardens including the spectacular Walled Garden and orchards. Coughton has been undergoing a large-scale conservation project for the last 17 months and welcoming visitors throughout. This year we will be welcoming visitors to experience ‘Coughton Uncovered’ and the finished project.  

Click here for more information about this location

Reporting to the Facilities Manager, you'll be working with the Facilities Co-ordinator and 5 seasonal Welcome and Service Assistants, to deliver exceptional customer service everyday for our visitors. 

As the Facilities Assistant, you'll assist with the day to day cleanliness and presentation of the National Trust’s buildings and outdoor spaces. You’ll turn your practical hand to all sorts of cleaning and minor maintenance ensuring all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.

Duties such as toilet cleaning, sweeping and litter picking will form a core part of the role, both inside and outdoors. You’ll ensure the highest standards of customer service across the area by always implementing a ‘customer comes first’ attitude.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

You'll be;

• Helpful & Friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• A team player, but also can work on your own initiative

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.