Job Title: Part-time Customer Service Executive

Working Pattern: Part-time (Mon to Fri 9 am - 2 pm)

Location: Remote working (Birmingham)

Training: 3-weeks total, 1st week face to face in a training centre, the remaining 2-weeks will be remote. (Training will be Mon to Fri 9am-5pm)

Contract Details: Permanent

Salary: £22,750 Pro-Rata - £15,166

Benefits & Perks:

• Competitive salary package with annual increases
• Training and development opportunities
• Remote working options for work-life balance
• Supportive and inclusive work environment
• Career progression opportunities

Responsibilities:

• Resolve customer queries and provide prompt solutions via telephone and email.
• Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions.
• Manage inbound customer enquiries, adhering to service level agreements (SLAs)
• Work to and within KPIs
• Record customer interactions accurately and follow up on associated tasks until they are resolved.
• Liaise with internal teams to gather information and address complaints effectively.
• Deliver excellent customer service, maintaining a positive and empathetic approach.

Essential (Knowledge, skills, qualifications, experience):

• Proven experience in a call-centre position
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and the ability to handle conflicts diplomatically.
• Attention to detail and organisational skills.
• Familiarity with using customer service systems and data entry.
• Ability to work collaboratively in a team environment.

Desirable (Knowledge, skills, qualifications, experience):

• Previous experience in handling inbound and outbound calls
• Understanding of regulatory requirements related to customer handling.

Technologies:

• Proficiency in using customer service systems and software.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)

To apply, please submit your up-to-date CV. We look forward to hearing from you! ????

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. ??

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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