Job Title: Part-time Call-Centre Agent

Working Pattern: Part-time (Mon to Fri 9 am - 2 pm)

Location: Remote working (Birmingham)

Training: 3-weeks total, 1st week face to face in a training centre, the remaining 2-weeks will be remote.

(Training will be Mon to Fri 9am-5pm)

Contract Details: Permanent

Salary: £22,750 Pro-Rata - £15,166

About Our Client:

Our client is a leading insurance company that believes in delivering exceptional customer service. �? They pride themselves on providing quality solutions and support to valued customers in the insurance industry. With a positive and collaborative work culture, our client is dedicated to ensuring both customer satisfaction and employee success. �? Join their team of professionals and be a part of their commitment to excellence!

Benefits & Perks:

• Competitive salary package with annual increases
• Training and development opportunities
• Remote working options for work-life balance
• Supportive and inclusive work environment
• Career progression opportunities

Responsibilities:

• Resolve customer queries and provide prompt solutions via telephone and email
• Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions
• Manage inbound customer enquiries, adhering to service level agreements (SLAs)
• Work to and within KPIs
• Record customer interactions accurately and follow up on associated tasks until they are resolved
• Liaise with internal teams to gather information and address complaints effectively
• Deliver excellent customer service, maintaining a positive and empathetic approach

Essential (Knowledge, skills, qualifications, experience):

• Proven experience in a call-centre position
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and the ability to handle conflicts diplomatically
• Attention to detail and organisational skills
• Familiarity with using customer service systems and data entry
• Ability to work collaboratively in a team environment

Desirable (Knowledge, skills, qualifications, experience):

• Previous experience in handling inbound and outbound calls
• Understanding of regulatory requirements related to customer handling

Technologies:

• Proficiency in using customer service systems and software
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)

How to apply:

If you are passionate about customer service and thrive in a collaborative environment, apply now for the position of Part-time Customer Service Executive with our client. Join their dedicated and dynamic customer service team and take your career to new heights! ????

To apply, please submit your up to date CV. We look forward to hearing from you! ????

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. ??

#CustomerService #RemoteWorking #JoinOurTeam #CareerOpportunity

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.