Customer Service Advisor

• Annual Salary: £26,000 - £32,000
• Location: Wimbledon
• Job Type: Full-time, Permanent
• Hours: Min 24 hours or 35 hours per week to include either Saturdays OR Weekends 8:30-16:30 with shorter weeks

Are you passionate about making a difference in people’s lives? Do you thrive in a role where your warm and friendly manner can put clients at ease?

My clients are seeking a Customer Service Advisor to join their dedicated loyal team. The position includes an optional remote working day on Mondays and requires a smart appearance and excellent customer service skills.

Day-to-day of the role:

• Manage appointments and bookings, and handle client enquiries via phone.
• Respond to email and live chat enquiries in a timely and professional manner.
• Handle simple spreadsheets with accuracy (training provided).
• Prepare training seminar rooms for sessions.
• Meet and greet clients, ensuring they feel comfortable and at ease.
• Make customer care calls and arrange support when necessary.
• Work collaboratively with the team to provide exceptional service.

Required Skills & Qualifications:

• Excellent written and verbal communication skills.
• A warm, friendly, and confident manner.
• Computer literacy is essential.
• Attention to detail and reliability.
• Experience in a customer service role.
• Initiative and a keenness to progress within the company.
• Ability to work both independently and as part of a team.

Benefits:

• On-site parking.
• Private medical insurance.
• 28 days paid holiday, in addition to bank holidays.

To apply for this Customer Service Advisor position, please submit your CV. If you would like to find out more about the position, please call and speak with Mary Knock