Administration and Customer Service Support Executive

Part-time: 10am - 2pm Monday - Friday (20 hours per week)

£35,000 - £40,000 pro rata

Hendon, North London - fully office based

The role of Customer Services and Admin Support Officer will be a new hire for this tech company to become part of a growing company. This role will involve talking to with clients, suppliers and the public and providing a first class customer service approach, along with general office administration support.

Key duties and responsibilities:

• First point of contact for customer service calls
• Support department to categorise service calls on first contact and allocate to the relevant departments
• Managing queries from clients and resolving where possible
• Support the Installations Manager to book Installations and Service Visits with clients
• Develop and maintain a good working relationship with both internal colleagues and
• external customers.
• Assist with measuring and improving the processes and procedures, including supporting the development of highly visible KPIs
• Support on general admin duties

Skills and experience required:

• Previous Customer Service / Office management experience, ideally within a supervisory capacity
• Solid administrative skills
• Information collating and reporting
• Computer literate
• Highly organised and able to juggle different tasks
• Attention to detail
• Can do attitude and able to work on your own or as part of a team.
• Excellent communication and listening skills
• Have a friendly, outgoing and positive attitude
• Customer centric approach to all stakeholder both internal and external
• Take initiative and be a problem solver
• Be ambitious to grow with a growing company
• You will be working closely with your colleagues, and as such, you’ll be an excellent team player and a good communicator.