About the role

Venus Wine and Spirit Merchants PLC is seeking a highly organised and customer-focused Order Taker to join our team on a part-time basis in Tottenham, London. In this role, you will manage customer orders and coordinate deliveries. Working 3 days a week (Monday-Wednesday, 7am-2pm), you will play a vital role in maintaining seamless communication with customers, drivers, and depots while ensuring efficient order processing and delivery coordination. This role requires exceptional attention to detail, a calm demeanour under pressure, and strong communication skills to handle complex orders and resolve stock or delivery issues promptly.

*This role is working for Venus Wine which is part of Booker Group/Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

Role Responsibility

• Taking and processing orders via telephone from sales representatives by e-mail and via bespoke food and beverage platforms such as F&B, Swiftcloud, and Procure Wizard
• Advising customers of out-of-stock items and offering replacement stock
• Liaising with customers, drivers, and the transport manager regarding deliveries
• Liaising with the Leeds/Bristol depot on required stocks and upcoming deliveries both by Maddex and daily couriers
• Organising last minute couriers for customers who require additional stock outside of their normal delivery day
• Invoicing orders once picked by our warehouse operators
• Ensuring that all paperwork regarding delivery has been returned at the end of the day i.e. proof of delivery has been signed and dated and if any shortages have been noted that they are investigated accordingly
• Liaising with buyers regarding stock issues and putting together the daily out of stock list

You will need

• An excellent telephone manner
• Excellent attention to detail coupled with a good memory
• A working knowledge of excel
• Able to remain calm under pressure
• Able to evidence taking complex orders

Whats in it for you

• Employee discounts after 3 months, such as:
• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply

About The Company

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*