About The Role
phs Teacrate
Customer Support Administrator (Part Time hours)
Southall- London

Part Time Role Monday- Friday 10am- 2pm
(20 hrs p/w)

About the role

An office-based role; Our Customer Support Administrators are an integral part of our business at phs Teacrate and are the central contact point for all our customers.  As such we are looking for someone with excellent interpersonal skills, the ability to work quickly and efficiently to resolve customer queries and requests.  You will be dealing with a range of customers and will need to establish a good rapport with key contacts.

General Duties

• Maintain excellent communications and working relationships with all company functions to enhance the performance of our business.
• Process and own orders through to delivery.
• Create and send paperwork to relevant parties.
• Liaising with transport services to book, amend & support deliveries / collections.
• Investigating and resolving customer complaints
• Checking product or service availability
• Maintaining a positive, empathic, and professional attitude toward customers at all times.
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints

• Strong communication skills, both verbally and written.
• Being able to work well as part of a team but also use your own initiative and at times.
• The ability to handle multiple tasks simultaneously in a fast-paced environment.
• Knowledge of Microsoft Applications is useful (Word, Excel and Outlook).
• Knowledge of Salesforce CRM is useful but not essential.

• Experience in a sales or service driven environment is an advantage although not essential.
• Previous experience in a Customer Service role is beneficial but not essential.

• Annual salary £12,500.00 - £14,000.00 depending on experience
• Free parking
• 23 days holiday allowance plus bank holidays
• Reward Gateway Discount Card – savings from over 800 retailers
• Buy and sell holiday scheme
• Enhanced maternity and family friendly leave
• Full training and great opportunities for professional development