Join Cheltenham Borough Council as a Resident Engagement Officer and play a vital role in shaping the future of Cheltenham.

Location: Hesters Way Community Resource Centre, Cheltenham GL51 7SU

Salary: £28,163 to £30,559 per annum

Job Type: Permanent, Part-Time

Closing Date: Sunday 15 December 2024

Come and work for an award-winning organisation!

We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

Resident Engagement Officer - The Role:

Cheltenham Borough Council is offering an exciting opportunity to join our Housing Services Community Team as a Resident Engagement Officer. This is a part-time position for 22 hours per week, and occasional evening work may be required.

In this role, you will collaborate with the Community Investment Manager to spearhead the development of a modern and flexible approach to tenant and leaseholder engagement.

Your efforts will ensure that our engagement strategies meet the high standards set by the Regulator of Social Housing.

Resident Engagement Officer – Key Responsibilities:

- Plan and deliver a customer-focused, resident engagement service with tenants and

leaseholders, feeding into the wider governance structure at Cheltenham Borough Council

- Manage the existing tenant panel and leaseholder panel, including arranging and chairing

meetings, recruiting new members, arranging necessary training, and keeping clear records of meetings

- Embed a culture of tenant engagement across housing services teams, providing coaching,

training and advice for colleagues on best practice

- Ensure compliance with the Social Housing Consumer Standards, specifically with reference to the tenant voice requirements captured in the Transparency, Influence and Accountability

and other standards, following strategic direction from your line manager

- Expand and diversify the current tenant and leaseholder engagement offer to include policy

reviews, scrutiny reviews, complaints support, and input into budgeting

- Ensure accountability by following up on recommendations made by engaged tenants and

reporting back on progress

- Deliver tenant engagement events, draft annual reports and newsletters, and keep the website updated

- To comply with relevant legislation, GDPR, and safeguarding responsibilities

Resident Engagement Officer – You:

- A passion for tenant engagement and an understanding of how it drives service improvements

- Able to demonstrate positive outcomes when working with community groups

- Able to demonstrate a commitment to equality and diversity

- Excellent written and verbal communication skills and the ability to build positive relationships

- IT skills to optimise digital engagement, communications and agile working

- Ability to work within a wider team, but often using your own initiative to steer the direction

of your work

- Ability to produce clear agendas and minutes from meetings, as well as other administrative duties relating to the role

- Good level of IT skills - MS Office

- Communicates effectively at all levels (excellent verbal and written skills)

- Is customer focussed, responsive, and co-operative with customers

Resident Engagement Officer – Benefits:

- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)

- A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days

- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours

- A comprehensive programme of learning and development

- Two days paid time off for volunteering

- Enhanced maternity and paternity schemes

- An employee counselling service

- Free eye tests (for some posts) and contribution towards the cost of glasses.

- A cycle to work scheme

- Low-cost town centre parking for some jobs, depending on work location

- A commitment to employee wellbeing

Applications:

The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

Closing date: 15 December 2024

To submit your application for this exciting Resident Engagement Officer opportunity, please click on ‘Apply’ now!