Do you have a talent for providing exceptional customer support?

Are you looking for a part-time role in a creative and inspiring work environment?

Juice Recruitment is excited to recruit a part-time Customer Service Executive for a growing online beauty brand based in Westbury, Wiltshire. This is a fantastic opportunity to join a dynamic team passionate about sustainable and inclusive products, delivering innovative solutions, and outstanding customer experiences.

This could suit someone who is looking for additional hours, is freelance, or has other commitments outside of work.

We are looking for a flexible candidate who can work over weekends for a couple of hours and be able to do overtime during exceptionally busy periods.

This role offers hybrid working and flexible start times; however, you must hold a valid driving license and have access to your own vehicle due to the location.

DAY TO DAY

In this role, you’ll be responsible for:

• Responding to customer queries about shipping, subscriptions, and products via email and live chat.
• Professionally handling complaints and resolving issues promptly to ensure customer satisfaction.
• Using platforms like Shopify and Zendesk to manage customer interactions efficiently.
• Troubleshooting customer problems and delivering solutions with a positive, professional approach.

WHAT WE’D LOVE TO SEE

• Customer service expertise, with experience in handling queries, and complaints, and delivering excellent service.
• Strong communication skills, proficient in professional, clear written communication.
• Confident using customer service tools; experience with Shopify or Zendesk or similar platforms is desirable.
• Problem-solving ability, proactiveness, and resourcefulness when resolving issues.
• Available to work alternate weekends for a couple of hours and some bank holidays.
• You must live within a 45-minute drive of Westbury, Wiltshire.

AND FOR YOU

• A stunning workspace.
• On-site café.
• A part-time role (20-23 hours a week) with negotiable pay between £12.21 - £14 per hour, based on your skills and experience.
• Join a thriving online business poised for rapid growth.
• A business that takes pride in its inclusive and sustainable brand.
• 28 days holiday.

This is a webchat/email-based customer service role; therefore, we are looking for someone with excellent attention to detail and written communication.

Location: Hybrid working with office-based days in Westbury, Wiltshire
Hours: Monday to Friday and every other weekend, including some bank holidays.

Ready to be part of an innovative, fast-growing beauty brand? Apply today to be considered!