Juice Recruitment is thrilled to be partnering with a leading Security Management company in Bristol, seeking a Helpdesk Operator to join their dynamic team.

KEY RESPONSIBILITIES:

• Call Management: Handle all incoming and outgoing telephone traffic, prioritizing and processing calls in line with client and company procedures.
• Email Handling: Manage and action all emails received by the Helpdesk.
• Database Maintenance: Accurately log and update records across all systems.
• Complaint Escalation: Identify and escalate complaints in line with the escalation process, both during and outside office hours.
• Team Support: Assist Supervisors and Managers, attending team meetings and contributing to follow-up actions.
• Health & Safety: Ensure compliance with security checks and health & safety policies for all staff and visitors.

YOU WILL NEED:

• Experience: At least 5 years of proven success in a similar Helpdesk role.
• Communication Skills: A confident telephone manner with strong interpersonal abilities.
• Flexibility: Availability to work varied hours and adapt to business needs.
• Technical Proficiency: Competence in using Outlook and Excel.
• Proximity: Must be based within a 45-minute commute of the office.
• Attitude: A positive, team-oriented approach with a "can-do" mindset.

EDUCATION & EXPERIENCE:

• Educated to a good standard.
• Previous Helpdesk experience is essential.

If you are a hardworking and dependable professional who thrives in a fast-paced environment, we want to hear from you! Apply today to join this exciting opportunity.