Part Time Customer Service Agent

Location: Farnborough

UK Team Salary: £11.73 per hour

UK Team Shift Options:

• Monday 12pm-8pm & Saturday 9am-pm (15hrs)
• Monday 4pm-8pm & Saturday 8am-4pm (11.5hrs)
• Monday 10am-6pm & Saturday 12pm-8pm (15hrs)
• Friday 12pm-8pm & Saturday 8am-4pm (15hrs)
• Monday 4pm-8pm & Saturday 10am-6pm (11.5hrs)
• Friday & Saturday 12pm-8pm (15hrs)
• Friday 8am-4pm & Saturday 12pm-8pm (15hrs)

US Team Salary: £12.80 per hour

US Team Shift:Monday 5pm-9pm, Friday 5pm-9pm & Sunday 2pm-10pm (15.5hrs)

My client based in Farnborough is a fintech company looking for an experienced and self-driven Part Time Customer Service Agent to join their friendly team. We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service.

Daily Duties

Answer email, phone & Live Chat queries.

Answering general technical queries about the website and mobile app.

Answering queries regarding customer statements and financial activity.

Providing a friendly, helpful advice to both parent and child account holders.

Prompt attention to queries and comments made via social media.

Administrative tasks (monitoring risk alerts, one-off tasks etc.)

Customer call backs.

Skill Set

Strong written and verbal skills

Ability to work independently

Excellent phone manner

Ability to be flexible in a role

Excellent organisational skills

Happy working in a committed, busy, team environment

Good technical skills and happy to learn new systems

Working knowledge of Excel & Word

Benefits

30 days of holiday (including all but 3 public hols).

Your Birthday Day off

Regular Salary Reviews

Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension

Long Service awards

Workplace pension scheme

Excellent Induction with ongoing learning and development throughout your career

Free tea, coffee, and loads of fruit

Great Company days out, incentives such as legendary Christmas parties and Company meet up!

Family-Friendly leave policies

Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership

Workplace pension scheme

Death in service 4x your annual salary

Enhanced maternity leave

Paternity leave

Westfield Cash Health Plan

Westfield Surgery Plan

Westfield Rewards (receive discounts at over 600 retailers)

Mental health platform

5 days annual leave carry over