Home Support Matters is looking for a part-time Field Care Supervisor Support Administrator to join the quality team.

Home Support Matters delivers care and support across a wide range of home care services, in the counties of Norfolk and Suffolk.

This role is to support the quality team in ensuring high-quality care and support is delivered to customers by evaluating the day-to-day care/support provided through the quality review process.

This role is for 22.5 hour per week over 3 days, located at our Beccles branch and in the community at customers properties in the towns of Great Yarmouth and surrounding villages, Lowestoft, Norwich or Beccles therefore being a driver with your own car is essential.

In addition to the core hours, the role requires a commitment to working as part of the out-of-hours on call admin team, - this is paid additionally to the salary and training will be provided.

Key Responsibilities

Ensure Quality Care: Auditing and reviewing customer care/support needs and documentation by carrying out Quality reviews ensuring the care and support the customer is receiving is to a high evidence-based standard.

 Documentation Administration: Support with the collection, collation and auditing of log and MAR charts, paper or digital.

Supervision and Guidance: Provide field supervision and competencies for care/ support workers – Undertaking regular field and face to face supervisions, medication competency assessments, and monitor the care/support provided to customer. Completing risk assessments if observations highlight either customer or care/support worker risks.

Drive Continuous Improvement:  Work as part of the Quality team, providing cover for colleagues, supporting compliance, attending meetings, and any other duties that will improve the quality of care provided to customers.

Collaborate with Professionals: Liaise with social and health care professionals to support the ongoing changing needs of customers. Support the referral process as and when required i.e., OT referrals / Incontinence team etc. 

Core Skills & Competencies

Strong communication and customer relationship skills

A collaborative, results-driven approach with a passion for quality

Solid IT skills, including Microsoft Office packages

Ability to problem-solve effectively and think on your feet

Qualifications & Experience

Essential

• Minimum of NVQ level 2 or equivalent, with a willingness to work towards level 3
• At least 2 years’ experience working as a Care Worker
• Excellent Communication and Customer Service Skills
• Excellent administrative and Computer Literate skills
• Basic Financial awareness
• Excellent understanding of English language both written and spoken
• Excellent customer service skills
• Car Driver

Desirable

• Experience of managing people
• Experience of working within a regulatory environment

Why Join Us?

Competitive salary and benefits package

Opportunity to make a tangible impact in the lives of vulnerable individuals.

A supportive team environment committed to quality care and continuous improvement.

Ready to make a difference? Apply today to become a vital part of the Home Support Matters team!