Job Description: Out of Hours On-Call Operative

Position: Out of Hours On-Call Operative
Location: Remote
Employment Type: Part-Time (Flexible hours)
Salary: Competitive, dependent on experience
Reports To: Branch Manager

The Out of Hours On-Call Operative will provide essential support to a recruitment agency outside regular office hours. This includes managing client and candidate queries, addressing urgent requirements, resolving issues promptly, and ensuring a seamless service during evenings, weekends, and holidays.

1. Client and Candidate Support

   • Act as the first point of contact for clients and candidates during out-of-hours periods.
   • Handle urgent client staffing requests and queries, matching suitable candidates to roles.
   • Provide support to candidates regarding assignments, availability, and scheduling issues.

2. Booking and Scheduling

   • Manage last-minute booking requests, cancellations, and amendments.
   • Update client and candidate systems to ensure all information is accurate and up-to-date.
   • Coordinate with the daytime team for seamless handovers and continuity of service.

3. Problem Resolution

   • Handle any urgent issues, including staff non-attendance, shift changes, and client concerns.
   • Escalate critical matters to the appropriate senior staff member as needed.

4. Compliance and Administration

   • Ensure all candidates meet compliance requirements for roles before confirming shifts.
   • Maintain accurate and detailed records of all calls, bookings, and incidents.
   • Prepare concise reports summarizing activities during the on-call period.

5. Communication

   • Respond promptly and professionally to all calls, emails, and messages.
   • Maintain a calm and composed demeanor in high-pressure situations.
   • Communicate effectively with clients, candidates, and internal teams to resolve issues.

• Customer Service Excellence: Ability to deliver outstanding service and support to both clients and candidates.
• Problem-Solving Skills: Effective at identifying solutions and resolving issues under time pressure.
• Organisational Skills: Efficient in managing multiple tasks and maintaining accurate records.
• Communication: Excellent verbal and written communication skills, with a professional and approachable manner.
• Tech-Savvy: Proficient in using recruitment software, databases, and Microsoft Office.

• Ideally previous experience in recruitment, customer service, or a similar role is desirable.
• Understanding of the recruitment industry, particularly temporary staffing, is a strong advantage.
• Familiarity with compliance requirements in recruitment is beneficial.

• Hours: Flexible shifts covering evenings, weekends, and public holidays.
• Remote Work: The role is primarily remote, a phone and laptop will be supplied you will require a stable internet connection.
• Support: Regular training and access to senior staff for guidance and escalation.

• Competitive hourly pay or retainer.
• Training and ongoing support to succeed in the role.
• Opportunities for career progression within the organization.

If you are highly organised, thrive under pressure, and enjoy helping others, we’d love to hear from you. Apply now to join our dedicated team and support our mission to deliver outstanding recruitment services around the clock!