Payments & Customer Service Operations Specialist

Location: London, UK
Contract: 12-Month Fixed Term (Potential to Permanent)
Salary: £30,000 - £40,000 (Negotiable Based on Experience)

About the Role:
We're an international bank with a commitment to delivering exceptional customer service and innovative payment solutions. We're seeking a dynamic Payments & Customer Service Operations Specialist to join our team. This is a fantastic opportunity for someone with a strong background in payments and agency banking to take their career to the next level.

What You'll Do:

In this varied and engaging role, you will:

• Manage customer queries with a focus on providing outstanding service.
• Handle day-to-day banking duties, ensuring smooth operations.
• Oversee payments and cash management processes.
• Support the team in delivering seamless banking solutions.

What We're Looking For:

To excel in this role, you'll need:

• Proven experience in payments, ideally within an agency banking environment.
• Strong understanding of cash management and banking operations.
• Exceptional communication and problem-solving skills.
• A proactive and detail-oriented approach to your work.

What's in It for You?

• Flexible Working: After an initial 6-month period in the office (5 days a week), transition to a hybrid model: 2 days from home, 3 days in the office.
• Career Growth: Opportunity to secure a permanent position after 12 months.
• Competitive Salary: Starting at £30k-£40k, with potential for negotiation based on your experience.

Ready to Apply?
If you're eager to join a forward-thinking organization, we'd love to hear from you! Please submit your CV today and take the first step toward an exciting opportunity.