Rewards and Benefits On Offer;

• Great Working Environment - a very friendly culture and team atmosphere
• The opportunity to work with a dynamic and cultured team of professionals
• A permanent position
• Onsite parking is available.
• Immediate starts!

The Company you will be working for;

Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below.

The Role you will be doing;

• Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely.
• You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines.
• Deliver excellence in Customer Service and Technical advice.
• Update all customer contact notes onto the company’s computer system and database.
• Take customer payments.
• Issue replacement products as required.
• Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions.
• Ensure all technical enquiries received by e-mail are managed and cleared.
• Admin duties when required, such as data entry, spreadsheets, and other office tasks.
• Authorise service calls received from engineers on site.
• To undertake the necessary and relevant training on company products.
• To take on any other duties requested by Management or deemed to be relevant to that of the Technical Advisor in supporting the Technical Department and other departments throughout the business.
• Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy.
• Ensure to adhere to companies Health & Safety policy & procedures.

About you;

• Previous Experience working a Technical related support role is advantageous.
• Excellent communication, written & listening skills with a good telephone manner and able to show empathy towards the caller.
• Experience of working in a Customer Service orientated role & have a solid understanding of good customer service.
• Capable of handling high call volumes at all levels including demanding calls.
• Ability to take initiative, escalate, prioritise, and deal with customer complaints & service calls.
• Reliable and punctual.
• Strong competency and ability to use various computerised systems with good typing skills.
• Experience in using Microsoft Office based systems, including CRM.