Customer Engagement Officer

Salary £30,240 (pro rata)

Bedford - hybrid

Permanent, Part Time

Part time 25 hours per week (hours to be agreed, evening and occasional weekends will be required)

Are you passionate about amplifying the voices of customers and making a real impact?

What you will be doing:

• Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services.

• Support the community engagement manager to deliver a range of customer engagement activities.

• Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act.

• Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels.

• Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.

• Building relationships internally with colleagues to ensure the successful delivery of customer engagement projects.

We’d love to meet someone with:

• Customer or community engagement experience in a similar people focused role.

• Knowledge of the social housing sector and resident engagement.

• Excellent interpersonal skills and ability to build rapport easily with a diverse range of people.

• Excellent project planning and organisational skills

• Experience of resident/service user/community consultations and gathering feedback to make improvements.

• Confident in analysing data, writing reports and demonstrating outcomes and impact.

• Excellent verbal and written communication skills and record keeping.

• Confidence to work independently and manage own workload.

·

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas.

To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.

Amongst what we offer you is:

• A competitive salary of £30,240 per annum pro rata (£20,540.54 Actual)

• 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) (pro rata to part time hours)

• A generous contributory pension scheme

• Enhanced family leave

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

• Hybrid Working

Advert Closing Date: 5th December 2024

Interview Date: w/c 9th December 2024

Successful candidates will need to complete a basic DBS application.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.