Housing Partner Housing Officer

Location: Barrow
Contract: Permanent
Hours: Part time, 17.5 hours
Salary: £17,726 per annum (FTE £35,452)

At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience?

We’re looking for a Housing Partner (Housing Officer) to join our Housing Services team in Barrow. If you're looking for a rewarding role where you can make a real difference for people and communities, then this is the role for you. 

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies and community. This involves working closely with the allocations and lettings team to onboard new customers. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

The spot salary for this post is £17,726 per annum (FTE £35,452) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You’ll also receive an additional £1,250 essential car user allowance (pro-rata for part time).  

You’ll receive: 

• 28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week. 
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover. 
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). 
• Employee Assistance Programme. 
• "Hapi" Benefits App with multiple discounts.? 
• Cycle to work scheme. 

What skills/behaviours do you need to be a Housing Partner?

• Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.
• Excellent communication skills with the ability to empathise and communicate with stakeholders at all levels.
• Demonstrate resilience and the ability to deal positively with change.
• Ability to work under pressure and driven to go the extra mile to work through challenges to achieve positive outcomes for customers.
• Maintain a high degree of accuracy when handling customer data in line with GDPR.
• Flexible approach to work and a willingness to travel, you’ll have access to a vehicle for business use.

This role is subject to a successful DBS check.

Interviews: will take place via Teams on Wednesday 27th November.

This role involves travel to customer homes across your patch, in and around the Barrow area. You will also be required to travel to our Burnley office at least twice a month (every 2 weeks).

We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs. We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Who are Accent? 

At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. 

But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be. 

Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future. 

We never stop evolving – we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it’s an exciting time to join Accent.  

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.?Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. 

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. 

We are excited about our future and if you are too, we’d love to hear from you. 

You may have experience in the following: Housing Officer, Tenancy Support Officer, Neighbourhood Officer, Tenant Liaison Officer, Community Housing Officer, Housing Advisor, Resident Services Coordinator, Housing Support Worker, Property Services Officer, Allocations Officer, Estate Management Officer, Housing and Support Officer, Supported Housing Officer, Tenancy Manager, Housing Services Officer, etc.

REF-218 021

Accent Housing Group

£17,726 per annum

Barrow-in-Furness