Customer Services Administrator

Are you ready to take your career to the next level with a global leader in facilities and corporate real estate management? My client is on the lookout for a passionate and energetic Customer Service Administrator to join our vibrant team!

Why You’ll Love This Role:

  • Be the Hero: You’ll be the first point of contact, solving problems and making a real difference for our clients and UK operations team.
  • Stay Engaged: No two days are the same! You’ll handle a variety of tasks from managing the FM Help Desk to ensuring top-notch compliance and safety standards.
  • Grow with Us: We value continuous improvement and offer opportunities for professional development and career progression.

Your Mission:

  • Help Desk Champion: Swiftly monitor and respond to requests, providing top-tier support for all FM-related issues.
  • Problem Solver: Guide clients through troubleshooting processes and ensure all KPIs & SLAs are met.
  • Trend Spotter: Report recurring issues and gather feedback to drive improvements.
  • Communication Guru: Keep clients updated and manage service requests with precision.
  • Compliance Expert: Assist in achieving the highest levels of statutory compliance and promote a culture of safety.
  • Administrative Ace: Support local line management with administrative tasks and produce insightful management reports.

What We’re Looking For:

  • Education: Minimum GCSEs (including English & Mathematics); A Levels preferred.
  • Skills: Excellent interpersonal skills, a team player, computer literate, and highly organized with a keen eye for detail.
  • Experience: Previous experience in a customer service role or helpdesk environment, ideally within facilities management.

Perks of Joining my client

  • Innovative Environment: Work with cutting-edge technology and industry leaders.
  • Supportive Culture: Be part of a team that values collaboration and continuous improvement.
  • Career Growth: Access to training programs and career advancement opportunities.

Ready to embark on a new journey? Please apply today.

Reed £25,000 - £29,000 per annum, inc benefits Bracknell