Title: Sales Support Coordinator

Reporting directly to the Depot Manager/Sales manager

Objectives of the job:
•To drive new business in the depot via Lead Generation.
•To increase customer retention by closely managing the 5 Weekly Report.

Key Responsibilities:
• To ensure a high standard of customer service with creating an initial business relationship with all new customers. Set up initial orders and delivery requirements.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products
• Briefing of all office staff and account managers on new brochures.
• To produce and analyse daily margin reports, to action amendments and follow up on the progress of accounts.
• To identify customers with spending capacity of greater than £1,000 per week and liaising with the Account Management Team
• Retaining strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
• Attending monthly sales meetings to present KPI’s
• Generate 10 appointments per week for account managers on prospective new customer.
• Researching potential customers by using the web and industry news.
• Use of company databases & account managers to build data base of prospective
customers.
• Plan sales drives on specific areas as agreed with the team.
• Communicate weekly with account managers on progress and confirm appointments.
• Using the quote system to provide customers with a basic price list from templates.
• Produce bi-monthly cask brochure.
• Liaise with cask suppliers on promotions.
• Providing key support for account managers; informing them of results from the 5-weekly report, ensuring that they stay aware of business retention and setting up appointments for new business.
• Inputting orders and reviewing products and accounts on the trinity system.

Key Skills:
• Use of Microsoft Excel for spreadsheets and records
• Ability to identify potential customers within the hospitality industry
• Good specialist knowledge of the drinks industry, products and the on-trade market.
• Cold-calling experience
• Tele-marketing experience / tele-sales -Hospitality industry
• Self-motivated -keen to progress into an Account Manager/Brands Activation Manager
• Ability to work on your own and plan daily activity
• Strong communication skills
• Target orientated

Additional Information
•28 hours per week over 4 days.
• Bonus based on account margin.