Job Title: Support Manager

Job Overview:

As a Support Manager, you will oversee a team of support workers, ensuring that individuals achieve their personal goals and improve their quality of life. You will provide leadership and strategic direction, ensuring high-quality practical and emotional support for clients with diverse needs while promoting their independence and well-being.

Key Responsibilities:

• Team Leadership: Manage and supervise a team of support workers, providing guidance, training, and performance evaluations to ensure effective service delivery.
• Care Planning: Collaborate with clients, families, and healthcare professionals to develop and implement comprehensive care plans tailored to individual needs and goals.
• Quality Assurance: Monitor service quality and compliance with regulatory standards, conducting regular audits and assessments to ensure best practices are followed.
• Resource Management: Manage budgets, staffing, and resources effectively to optimize service delivery and meet the needs of clients.
• Emotional Support: Foster a supportive environment for both clients and staff, promoting mental well-being and resilience within the team.
• Monitoring and Reporting: Oversee the documentation of clients' progress and any changes in their physical or mental health, ensuring accurate reporting to relevant professionals.
• Advocacy: Champion clients’ needs and preferences, ensuring their rights and dignity are upheld in all aspects of service delivery.

Required Qualifications:

• Relevant qualifications or experience in health and social care management (e.g., NVQ Level 4 or 5 in Health and Social Care).
• Strong understanding of health and safety regulations and compliance requirements.
• Previous experience in a managerial or supervisory role within a care setting.

Skills:

• Excellent leadership and interpersonal skills.
• Strong communication abilities, with a focus on building relationships with clients, families, and staff.
• Exceptional organizational and time management skills.
• Problem-solving mindset with the ability to adapt to changing circumstances.

Working Conditions:

Support Managers may work in various settings, including residential care homes, community services, or clients' homes. Shifts may include evenings, weekends, and holidays, depending on operational needs.