Customer Service and Accounts Coordinator - Part-Time
Location: Egham

Hours: Part-time, 25 hours per week (Flexible - can be spread over 3 full days or 5 half days)

Fully Office Based

Salary: £25,000

Benefits include:
* Flexibility in working hours - with scope for hours to increase as the role grows
* Competitive salary
* Opportunity for growth within the company.
* Private Pension
* Private Healthcare after 3 months
* Your birthday off if it falls on a weekday
* Potential for a yearly bonus, based on both individual and company performance
* Regular social events
* Access to training courses
* Core hours: 9am-5.30pm

Are you passionate about delivering exceptional customer service and ensuring smooth post-sales operations? We are seeking a Customer Service & Accounts Coordinator to join our clients team Reporting to the Customer Service Manager, you will play a crucial role in processing orders, handling inquiries, and managing logistics for customers.

Key Responsibilities:

Operational Processes
* Handle customer orders received via email or phone
* Enter orders into the ERP system and manage the process until invoicing and delivery
* Monitor product availability and suggest substitutions when needed
* Ensure timely communication with customers regarding order status
* Coordinate deliveries and returns, ensuring customer satisfaction
* Manage inventory, stock levels, and consignment expiration dates

Tender Processing
* Assist in preparing and submitting tender files according to deadlines
* Organise sample shipments and update customer records

Communication & Collaboration
* Liaise with internal teams (sales, logistics, finance) to ensure smooth operations
* Provide regular reports on customer inquiries and issues
* Relay complex issues to appropriate departments

Claims Handling
* Be the point of contact for customer claims and ensure efficient resolution
* Process service-related complaints and escalate material vigilance concerns

Accounting Support
* Evaluate customer credit profiles and monitor account balances
* Follow up on overdue accounts and resolve billing discrepancies
* Credit Control duties

Qualifications & Skills:
* Proven experience in a similar customer service / accounts administration role
* Strong verbal and written communication skills
* Proficiency in Microsoft Office and ERP systems
* Excellent organisational skills and attention to detail
* Ability to work collaboratively with various departments

Next Steps
If you're ready to take on a rewarding role where your contributions will make a difference, apply now! Contact Sylvia White at Office Angels or apply by sending your CV

Ideally you will be available to start work by 21st October 2024

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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