Customer Service Administrator Opportunity

Are you a proactive, friendly professional who thrives on blending administrative tasks with excellent customer service? Our client is seeking a Customer Service Administrator to step into a key role, replacing a cherished team member retiring after two decades of dedication. If you’re passionate about supporting clients—ranging from care homes to community centers—and delivering exceptional service, this role is for you!

What’s in It for You?

• Work Schedule: Enjoy a 4-day work week with Wednesdays off! Office days are Monday, Tuesday, Thursday, and Friday.
• Hours: 9:00 AM - 5:00 PM, leaving your evenings free.
• Location: On-site with free parking available.
• Holiday: 25 days (pro-rata) plus bank holidays for relaxation and time to recharge.
• Salary: £20,800 for 32 hours per week.
• Christmas Closure: The office shuts down for one week over Christmas.
• Experience: A chance to make an impact with your strong customer service and administrative skills.

Your Role

This position is predominantly administrative (90%) with a sprinkle of customer interaction. Here’s what you’ll be doing:

• Processing orders and purchase orders accurately and efficiently.
• Logging and managing customer inquiries through tickets to ensure seamless communication.
• Overseeing deliveries and liaising with DPD to guarantee smooth operations.
• Handling incoming and outgoing post with precision.
• Managing customer inquiries via the website and email, always ensuring they feel valued.
• Collaborating with the sales team to maintain a smooth workflow.
• Communicating with manufacturers to secure the best prices and resolve any issues.
• Delivering exceptional service to our older clientele, always treating them with respect and care.
• Tackling admin tasks like maintaining Excel spreadsheets (no advanced formulas required) and handling PDFs with ease.

Why You’ll Love Working Here

• Low-Stress Environment: No overwhelming pressure or take-home work—just a steady, balanced workflow.
• Team Spirit: Join a team that values camaraderie, celebrating with lunches, BBQs, and festive events like Christmas parties.
• Collaborative Atmosphere: Build a strong partnership with the sales manager for a seamless work experience.
• Comprehensive Onboarding: Enjoy a full month of training with the retiring team member, ensuring a smooth transition.

Who We’re Looking For

• A seasoned administrator with a strong customer-first approach.
• Someone who pays meticulous attention to detail.
• A professional comfortable interacting with older clientele, delivering traditional, thoughtful service.
• An individual who thrives in a friendly, low-stress work environment.
• Proficiency in intermediate Excel and general admin tasks.

Ready to Apply?

If you’re ready to bring your skills, warmth, and attention to detail to a role where you’ll truly make a difference, we’d love to hear from you!

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.