Our client is are looking for a dedicated Housing and Support Officer to join their team. The role involves providing housing management and housing-related support to a caseload of residents, ensuring rent accounts are monitored, and taking action to minimise rent arrears.

THIS ROLE IS PART TIME 30 HOURS PER WEEK ACROSS A SHIFT PATTERN

7 DAY ROTA 8:00am - 2:00pm and 2:00pm - 8:00pm

The successful candidate will work collaboratively with various departments to deliver the best service for our residents and support them in engaging with progression activities.

• Manage the intake of residents, ensuring all paperwork is completed and policies are clearly explained.
• Monitor rent accounts, taking early intervention to minimise arrears and enforce action when necessary.
• Maximise housing occupancy and minimise voids through proactive actions.
• Investigate and address cases of anti-social behaviour.
• Carry out Outcome Stars assessments and create person-centred action plans.
• Monitor clients’ welfare and intervene with appropriate strategies as needed.
• Liaise with external agencies to provide advice and advocacy for clients.
• Conduct Facilities and Wellbeing Checks in accordance with policies.
• Collaborate with other departments to ensure a holistic approach to resident support.
• Follow Safeguarding procedures and report concerns proactively.
• Support residents in engaging with education, training, employment, and volunteering opportunities.

• Experience in housing management and support.
• Knowledge of rent account monitoring and arrears minimisation strategies.
• Ability to work collaboratively across departments.
• Strong understanding of safeguarding policies and procedures.
• Competence in conducting assessments and creating action plans.
• Excellent communication and interpersonal skills.

• Competitive salary.
• Opportunities for professional development and training.
• Supportive and inclusive work environment.
• Flexible working arrangements.