Housing and Support AssistantPart-time (30 hours on a shift rota including weekends)
Our client in the Uxbridge area are looking for a dedicated Housing and Support Assistant to join their team, providing high-quality housing and support to our residents. This role is often the first point of contact for our residents and visitors, requiring a professional who can handle a range of queries and offer holistic advice. The successful candidate will be a key player in maintaining a safe and welcoming environment, acting as a first aider, fire marshal, and ensuring the wellbeing of our residents.
Day to Day of the role:
Serve as the first point of contact for residents and visitors, responding to queries and providing information and advice.
Deliver high-quality customer service and ensure a positive service experience for all contacts.
Perform reception duties, including telephone switchboard service, sorting post, logging repairs, and processing payments.
Conduct regular patrols and carry out Wellbeing and Facilities checks.
Welcome new residents, explain paperwork, and ensure understanding of policies and procedures.
Process rental payments and assist with housing management tasks to maximise occupancy and minimise voids.
Record maintenance issues and liaise with emergency services as necessary.
Maintain up-to-date, accurate records and reports of incidents and accidents.
Required Skills & Qualifications:
Good working knowledge of equality and diversity.
Experience in a customer-facing environment that requires problem-solving and a positive approach.
Excellent communication and interpersonal skills.
Good organisational skills combined with proficient IT skills.
Ability to work both independently and as part of a team.
Willingness to work a shift pattern including evenings and weekends.
Desirable: Housing Diploma or Qualification, experience in face-to-face support work, and a full UK driving licence.
Benefits:
25 days annual leave plus public holidays (pro-rata for part-time).
Free use of health and fitness facilities.
Staff discount in restaurants.
Auto-enrolled into the workplace pension scheme with Salary Exchange contributions.
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