We are looking for people with exceptional qualities who can work under pressure in a challenging, fast paced and rewarding environment. Wiltshire Police are proud of our Crime and Communications Centre, which puts our communities at the heart of everything we do, and our operators are the first point of contact for all emergency and non-emergency calls from the public.

All 101 non-emergency and 999 emergency calls across Wiltshire come into our operational control room in Devizes taking more than 380,000 101 and 999 calls a year. - these calls can relate to anything from vehicle collisions, thefts of property, firearms incidents and assaults, to anti-social behaviour, missing people and requests for advice or help from people at their time of need.

Central Call Handling Operators work within a busy team dealing with 101 calls received by Wiltshire Police; They provide an initial triage to all non-emergency calls at first point of contact. The successful candidate has an excellent telephone manner, is able to appropriately assess situations quickly and offer reassurance and advice to the public, signposting or transferring callers as required.

Important information before you commence an application

Please ensure you allow time to complete your application fully as part complete pages do not autosave and the application system only remains active on a single page for a period of 60 minutes.

You may require the following detail to complete this application form:

• National Insurance Number
• Identification Detail e.g. passport
• Address information
• Referee information
• Full employment history including dates and any qualifications you may have attained
• Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

You may require the following documents to complete this application form:

• A Passport style photograph
• A copy of your photo card driving licence
• A downloaded DVLA summary showing full driving record
• A copy of your paper driving licence counterpart (Northern Ireland only)
• A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.)
• Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate.
• Clear, colour photos of any non-intimate tattoos
• Formal translation from a reputable source for any foreign language or symbol tattoos
• Any paperwork relating to discharged debts, CCJ, bankruptcy etc
• Deed poll certificate for any name changes